Frequently Asked Questions
Everything you need to know about our luxury fragrances.
What makes The Dua Brand fragrances unique?
We specialize in high-quality extraits de parfum, using natural oils that last significantly longer than standard industry perfumes. Our scents are handcrafted to provide an exceptional olfactory experience.
How long does shipping typically take?
Orders are processed within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Due to the nature of our products and to ensure hygiene standards, we do not accept returns or exchanges. We recommend purchasing our 5ml samples before committing to a full-sized bottle.
Are your fragrances vegan and cruelty-free?
Yes, we are committed to ethical practices. All of our fragrances are 100% vegan and we never test our products on animals.
Why does the color of my perfume look different from a previous order?
Since we use high concentrations of natural ingredients, slight color variations may occur between batches. This does not affect the quality or the scent profile of the fragrance.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs fees or import duties imposed by their local government.