Returns & Exchanges

At The Dua Brand, we strive to ensure your fragrance experience is exceptional, though we offer a specific return window for unopened and unused products to maintain the highest hygiene standards. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for eligible items.

Return Process

• 1.
  Verify Eligibility

  Ensure your fragrance bottle is unopened, in its original shrink-wrap packaging, and within 14 days of the delivery date.

• 2.
  Contact Support

  Email our customer care team with your order number and a photo of the sealed product to receive a Return Merchandise Authorization (RMA).

• 3.
  Secure Packaging

  Pack the item securely in its original shipping box to prevent damage during transit, as we cannot issue refunds for broken bottles.

• 4.
  Ship and Refund

  Affix your return label and drop the package at any authorized carrier location; once inspected, your refund will be processed to your original payment method.